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The 2026 Voice AI Report.

38 pages. Hard data on adoption, perception, and ROI from 2025-2026 voice AI deployments — written for owners and operators who want signal, not hype.

Hellow Industry Report

2026 Edition · 38 pages

The Voice AI Report

For owners who want signal, not hype.

PDF · 4.2MB

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Inside the report

  • 97%

    of enterprises have adopted voice AI

    Mordor Intelligence

  • 71%

    of callers can't tell modern AI from a human

    University of Michigan, 2025

  • 60%

    reduction in missed calls (up to)

    Nextiva

  • 50%

    of business calls handled by AI by 2027 (projected)

    Gartner

Table of contents

  1. 01The state of voice AI in 2026
  2. 02Why local businesses lose 62% of calls
  3. 03Caller perception: 71% can't tell AI from human
  4. 04ROI math: payback windows by industry
  5. 05The omnichannel shift — phone, web, IG, FB
  6. 06What 'good' looks like: latency, language, escalation
  7. 07Buyer's checklist for evaluating voice AI
  8. 08Looking ahead — what changes in 2027

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