Security
Trust, built into every layer.
Hellow handles real customer conversations. We treat that responsibility with the same rigor enterprise teams expect — and explain it in language a small business owner can verify.
SOC 2 Type II
Independently audited every year against the AICPA Trust Services Criteria for Security, Availability, and Confidentiality.
Encryption everywhere
TLS 1.2+ in transit. AES-256 at rest. Per-tenant key isolation for sensitive customer data.
HIPAA-eligible
Available on Omnichannel plans with a signed Business Associate Agreement. Designed for medical and dental practices.
Role-based access
Least-privilege access controls, hardware-backed MFA, and audit logging for every administrative action.
US data residency
Customer conversation data stored and processed exclusively in US-based regions of our cloud provider.
Privacy by default
We don't train our underlying models on your customers' conversations. We don't sell personal information. Ever.
Operations
The practices behind the program.
Vendor & subprocessor management
All subprocessors are contractually bound to security and privacy obligations no less protective than our own. A current list is available upon request.
Vulnerability management
Continuous dependency scanning, quarterly third-party penetration tests, and a public coordinated-disclosure policy for security researchers.
Incident response
Documented incident-response runbook with on-call rotations 24/7. Material incidents are communicated within the timelines required by applicable law.
Business continuity
Multi-region failover for critical services. Database point-in-time recovery. Tested annually.
Need our trust pack?
We provide a current SOC 2 Type II report, security questionnaire (CAIQ), data-processing agreement, and architecture overview under NDA.
Stop reading. Call Hellow.
Pick up your phone, dial, have a real conversation. 60 seconds and you'll know. 10 new appointments in 30 days or full refund + keep the first month free — that's our promise.
Call Hellow — hear it work